Our Policies

At Mughal E Khas, transparency, quality, and customer satisfaction are at the heart of everything we do. Our policies are designed to ensure a smooth, safe, and satisfying experience for our customers.

Quality Assurance

We take great pride in the quality of our products. All our chutneys, murrabas, pickles, and other delicacies are prepared using carefully selected ingredients and traditional methods. Each batch is quality-checked to maintain freshness, taste, and hygiene standards.

Food Safety & Hygiene

Food safety is our top priority. Our products are prepared and packed in hygienic conditions, following strict cleanliness and safety protocols to ensure you receive products that are safe and wholesome.

Order & Delivery Policy

  • Orders are processed once payment is confirmed.

  • Delivery timelines may vary depending on location and availability.

  • We ensure secure and proper packaging to maintain product quality during transit.

Any delivery-related delays caused by external factors (such as courier issues or weather conditions) are beyond our control, but we always strive to assist our customers in every possible way.

Return & Refund Policy

Due to the nature of food products, returns or exchanges are not accepted once the product has been delivered, unless the item received is damaged, expired, or incorrect.

  • Claims must be reported within 24 hours of delivery.

  • Supporting images or videos may be required for verification.

  • Approved refunds or replacements will be processed as per our internal review.

Cancellation Policy

Orders can be canceled before dispatch only. Once an order has been shipped, cancellation requests cannot be accommodated.

Pricing Policy

All prices listed on our website are subject to change without prior notice. However, prices confirmed at the time of order placement will be honored.

Privacy Policy

We respect your privacy. Any personal information shared with Mughal E Khas is used solely for order processing and customer support. We do not sell, share, or misuse customer data under any circumstances.

Policy Updates

Mughal E Khas reserves the right to modify or update these policies at any time without prior notice. Customers are encouraged to review this page periodically to stay informed.